Terms of Sale

The owner of the online store www.aurorayoga.ee (hereinafter Online Store) is OÜ savasana (registry code: 12911468), located at Kopli 27-227, Tallinn, Estonia, 10412.

By making a purchase through the Online Store, the customer (hereinafter Buyer) confirms that they have read and agree to the terms of this user agreement (hereinafter Terms) and agrees to comply with them.

Validity of the sales contract, product and price information

The terms of sale apply to the purchase of goods from the Online Store.

The prices of the products sold in the Online Store are marked next to the products in euros. A fee for shipping the goods is added to the price.

Information about the goods is provided in the Online Store directly next to the goods.

The shipping fee for the goods depends on the location of the buyer and the method of delivery.

The delivery fee is displayed to the buyer when placing the order.

Placing an order

To order goods, you must add the desired products to the shopping cart. To complete the order, you must fill in the required data fields and choose the appropriate delivery method. The total amount to be paid will then be displayed on the screen, which can be paid securely via the following payment methods:

Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay

Visa/Mastercard card payments

NB! When paying via a bank link, be sure to press the "Return to merchant" button on the bank's page.

Payments are mediated by Maksekeskus AS. Payment takes place outside the Online Store in a secure environment – when paying via a bank link, in the secure environment of the respective bank, and when paying with a credit card, in the secure environment of Maksekeskus AS. The seller does not have access to the customer's bank and credit card details. The contract enters into force upon receipt of the amount payable in the Online Store's bank account.

The owner of the Online Store is the controller of personal data and forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.

If the ordered goods cannot be delivered due to the stock running out or for any other reason, the buyer will be informed as soon as possible and the money paid (including shipping costs) will be refunded without delay, but no later than 14 days after sending the notice.

Delivery

Goods are shipped within the Republic of Estonia.

To receive the goods, the buyer has the following options: Itella Smartpost, Omniva parcel terminal, DPD parcel terminal, and the option to pick up the order yourself at Aurora Yoga Studio, located at Kopli 27-227.

The buyer bears the shipping costs, and the corresponding price information is displayed next to the shipping method.

Shipments within Estonia generally reach the destination specified by the buyer within 3-7 business days from the entry into force of the sales contract.

In exceptional cases, there is the right to deliver the goods within up to 45 calendar days.

Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract entered into in the e-store within 14 days from receiving the ordered goods.

The right of withdrawal does not apply if the buyer is a legal entity.

To exercise the 14-day right of return, the ordered goods must not be used in any other way than is necessary to verify the nature, characteristics, and functioning of the goods in the same way as is permitted for testing the goods in a physical store.

If the goods have been used for purposes other than those necessary to verify the nature, characteristics, and functioning of the goods, or if they show signs of use or wear, the Online Store has the right to refuse to make a refund.

To return the goods, a written withdrawal application must be submitted and sent to the e-mail address info@aurorayoga.ee within 14 days of receipt of the goods at the latest.

The buyer must return the goods within 14 days following the submission of the application or provide evidence that they have handed over the goods to the carrier within the aforementioned period.

Upon receipt of the returned goods, the Online Store shall immediately, but no later than 14 days after receiving the withdrawal notice, return all fees received from the buyer under the contract.

The Online Store may refuse to make a refund until it has received the item that is the subject of the contract or until the buyer has provided evidence that they have returned the item, whichever occurs first.

If the buyer has explicitly chosen a delivery method other than the cheapest standard delivery method offered by the Online Store, the Online Store does not have to refund the consumer the cost that exceeds the cost related to the standard delivery method.

The Online Store has the right to withdraw from the sales transaction and demand the goods back from the buyer if the price of the goods in the Online Store is marked significantly below the market price of the goods due to an error.

Right to file a complaint

The Online Store is responsible for the non-compliance or defect of the goods sold to the buyer that already existed at the time of delivery and which becomes apparent within two years from the delivery of the goods to the buyer. Within the first six months from the delivery of the item to the buyer, it is presumed that the defect already existed at the time of delivery. It is the Online Store's responsibility to rebut this presumption.

In the event of a defect, the buyer has the right to contact the Online Store within two months at the latest by sending an e-mail to info@aurorayoga.ee.

The Online Store is not responsible for defects that have occurred after the delivery of the goods to the buyer.

If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If it is impossible to repair or replace the goods, the Online Store will refund all fees associated with the sales contract to the buyer.

The Online Store will respond to the consumer's complaint in writing or in a format that can be reproduced in writing within 15 days.

Direct marketing and processing of personal data

The Online Store uses the personal data entered by the buyer only for processing the order and for sending the goods to the buyer. The Online Store forwards personal data to transport service providers to deliver the goods.

The Online Store sends newsletters and offers to the buyer's e-mail address only if the buyer has expressed their wish to do so by entering their e-mail address on the website and has indicated their wish to receive direct mail notifications.

The buyer can opt out of offers and newsletters sent to their e-mail at any time by letting us know via e-mail or by following the instructions contained in the e-mail containing the offers.

Dispute resolution

If the buyer has complaints regarding the Online Store, they must be sent to the e-mail address info@aurorayoga.ee.

If the buyer and the Online Store are unable to settle the dispute by agreement, the buyer can contact the Consumer Disputes Committee. The procedural terms can be reviewed and an application can be submitted here. It is within the competence of the Consumer Disputes Committee to resolve disputes arising from the contract concluded between the buyer and the Online Store. The examination of the buyer's complaint by the committee is free of charge.

The buyer can turn to the European Union's consumer dispute resolution platform here.

Changing the terms of sale

OÜ savasana has the right to change and supplement the terms of sale at any time. The valid version is always available on the www.aurorayoga.ee website.